The City of Los Angeles Department of Transportation (LADOT) is conducting the RIDER Study: Real Inputs Driving Everyday Routes to strengthen and modernize its transit services. This citywide study focuses on gathering feedback from riders and community members to help improve services including DASH, Commuter Express, LAnow microtransit, and Cityride Dial-a-Ride.
The RIDER Study aims to improve safety and rider satisfaction, enhance reliability and on-time performance, optimize routes and services, and better align LADOT transit with other transportation networks. The study will also help prepare the City for upcoming major events such as the 2026 FIFA World Cup, 2027 Super Bowl, and the 2028 Olympic and Paralympic Games.
LADOT is especially interested in hearing from DASH riders about what is working well and where service could be better. Your feedback will help shape recommendations to improve DASH service and ensure it continues to meet the needs of neighborhoods across Los Angeles.
To participate, please complete a short online survey by Sunday, March 15, 2026. As a thank-you, everyone who completes the survey will be entered into a raffle for a chance to win a $50 gift card.
Take the survey here: bit.ly/riderstudy_survey
Additionally, we welcome you to attend the virtual workshop on Wednesday, March 4th from 6-7PM. Your input is an important part of this effort, and we appreciate you taking the time to share your experience.
Register for the virtual workshop: bit.ly/RIDER-StudyVirtualMeeting
